Refund Policy of SmartHealer.pk

At SmartHealer.pk, we strive to provide our users with exceptional telemedicine and multi-vendor medicine market services. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully to understand your rights and obligations regarding refunds.

1. Refund Eligibility:

– Refunds may be eligible under the following circumstances:

– Telemedicine Consultations: If you experience technical issues during a telemedicine consultation that prevent you from receiving the service as intended.

– Medicine Orders: If there are issues with the quality or delivery of medications ordered through our multi-vendor medicine market platform.

2. Refund Process:

– To request a refund, please contact our customer support team within 48 hours of the service or product delivery.

– Provide detailed information about the issue and any relevant documentation to support your refund request.

– Our customer support team will review your request and determine whether you are eligible for a refund.

– If your refund request is approved, we will process the refund within the next 48 hours business days using the original method of payment.

3. Non-Refundable Services:

– The following services/products are non-refundable:

– Telemedicine consultations that have been successfully completed.

– Medicine orders that have been fulfilled and delivered as per the order specifications.

4. Cancelled Appointments:

– If you need to cancel a telemedicine appointment, please do so at least 8 hours before the scheduled appointment time to avoid any cancellation fees.

– Cancellations made within next 48 hours of the scheduled appointment may be subject to a cancellation fee.

5. Dispute Resolution:

– If you believe that you are entitled to a refund but your request has been denied, you may request a review of the decision by contacting our customer support team on email address [email protected].

– We will investigate the matter further and provide a final decision regarding the refund.

6. Changes to Refund Policy:

– We reserve the right to modify or update our refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately upon posting on our website.

7. Contact Information:

– If you have any questions or concerns about our refund policy, please contact our customer support team at [[email protected]] or [03149894136].

By using SmartHealer.pk’s telemedicine and multi-vendor medicine market platform, you agree to comply with our refund policy. If you do not agree with any part of this policy, please refrain from using our services.